Privacy Policy
This policy explains how Oak & Key Locks Ltd collects, uses, and protects your personal data when you visit our website, contact us, or purchase products and services. We follow UK GDPR and the Data Protection Act 2018.
Who We Are
Oak & Key Locks Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email [email protected], phone +44 20 3695 0842. We are the controller of your personal data for the activities described here.
Data We Collect
We collect information you provide, such as name, email, phone, addresses, order details, and messages. We also collect limited technical data via cookies and similar technologies, including IP address, device type, and pages viewed. You can use our cookie controls to accept or reject analytics cookies.
How We Use Your Data
We use data to respond to enquiries, process and deliver orders, provide installation services, manage payments, prevent fraud, and improve our website and products. Where you agree, we send service updates or marketing messages with an opt out in every email.
Legal Bases
We rely on contract (to supply goods and services), consent (for optional communications and analytics), legitimate interests (to improve and secure our services), and legal obligations (accounting and record keeping).
Sharing & Transfers
We share data with trusted providers who help us operate, such as payment processors, couriers, and installers. These partners only process data under our instructions. If data is transferred outside the UK, we use appropriate safeguards such as UK International Data Transfer Addendums or standard contractual clauses.
Retention
We keep enquiry data for up to 24 months, order records for at least 6 years to meet accounting rules, and analytics data for the period necessary to analyse site performance. We then delete or anonymise data safely.
Your Rights
You can request access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent at any time. To exercise rights, contact [email protected]. You can also complain to the ICO at ico.org.uk.
Cookies
Necessary cookies enable core functionality such as navigation and forms. Analytics cookies help us understand performance. Use the cookie panel at the bottom of the screen to accept or reject analytics. See our cookie overview for categories and lifetimes.
Contact
Questions about this policy or your data can be sent to our team at [email protected] or by post to our registered address. We aim to respond within one business day.
Changes
We may update this policy to reflect changes in law or our services. Significant updates will be noted on this page. Latest update: .